We are always looking for awesome talent to join our team! To be added to our pool of candidates for consideration of future available positions, please submit your resume to Ted Wright or Ashley Barfoot.
FINANCIAL SERVICES MANAGER
- Customer Relations
- Communication with External Sources
- Interdepartmental Relations
- Profit Management
- Training of Sales Consultants in Financial Services Matters
- Analysis & Problem Solving
- Customer Enthusiasm
- Delegating & Empowering
- Motivation & Coaching
- Organizing & Planning
- Strategic Leadership
- Team Building
- General Manager
Management/Business Skills Required:
- Knowledge of applicable federal, provincial & local regulations/laws pertaining to the automotive industry
- Ability to establish rapport, to collect information on customer needs, & to ensure customer enthusiasm
- Ability to quickly but closely review sales contracts for accuracy
- Ability to work with lenders and financial institutions to arrange customer financing
- Management skills of organizing and planning, interpersonal sensitivity, and analysis
- Thorough knowledge of bank and insurance terminology and processes
- Knowledge of computer systems, including spreadsheets
- Keyboarding skills (30-40 words per minute)
- Calculator, adding machine, and other office machine skills
- Full mathematical skills, including ability to calculate compound interest
Work Orientation Factors
- Much customer contact
- Work with high-dollar amounts
- Much analytical work
- Much paperwork
- Work with various types of computer equipment
- Much contact with people in all dealership departments
- Long hours
The Financial Services Manager:
- Works closely with the sales team and with accounting team members and is familiar with the procedures in both of these departments.
- Is responsible for staying current with regard to financial services offerings and alternatives.
- Works with the customer to arrange for financing and to finalize purchases, presenting to him or her extended service contracts and other owner protection programs during completion of the sales contract.
- Reviews customers’ credit applications for complete information and accuracy, matches customers to suitable financial sources, and follows up with customers and lending institutions.
- Is responsible for knowledge and enforcement of the legal ramifications that impact this department.
- Works with other managers in planning, forecasting trends, and reviewing and revising plans for the dealership on an ongoing basis.
- Establishes and maintains a strong work relationship with lenders and financial institutions and works to understand their lending procedures.
- Maintains a log of all sales that includes what proportion of each sales was made up of financial services products, and keeps sales team members informed.
- Develops incentive programs for sales team members in order to promote financial services products.
- Leads his or her team members and ensures that they are trained and up-to-date on company policies.
What the Worker is Like?
The Financial Services Manager:
- Is much like the dealership "banker" and maintains a similar bearing and presence within the dealership and among the lenders he or she works with on a daily basis.
- Is well-versed in financial services and accounting as well as in sales.
- Must be capable of working independently, effectively managing his or her time and work flow.
- Must be genuinely customer focused and must have strong interpersonal skills, easily establishing rapport with customers.
- Must be accessible to the rest of the team.
What the Work is Like?
The work of the Financial Services Manager:
- Has as its central characteristic customer contact at an important moment in the process of a sale.
- Entails finalizing contracts down to the point of signatures, while at the same time working to set up extended service contracts and insurance arrangements.
- Requires spending considerable time on the phone with lenders.
- Requires working closely with sales team members and in harmony with the respective styles of Sales Consultants.
- Involves overseeing sales document presentation training by Financial Services Department members to dealership sales team members.
- Requires effective interdepartmental communication and feedback with regard to sales.
- Necessitates strong leadership skills.
- Requires analytical skills, which are part of the planning process and part of the process of constantly monitoring the profits of the dealership, in pinpointing where improvement can be made in teams and procedures and in making action plans to provide correction based on the analyses.
Hal Wright Chevrolet Cadillac GMC Buick is seeking a professional, enthusiastic, full time Parts Advisor to join their team of professionals at their dealership located in Owen Sound.
The Parts Advisor contributes to the operational efficiency of the parts department and to positive CSI results by maintaining a high level of excellence during the sale of parts to the service department, wholesale accounts and customers.
The Parts Advisor:
- Contributes to managing inventory and ordering parts and works to meet customers' needs.
- Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
- Must know which parts are in inventory, require reordering, or must be specially ordered.
- Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
- Obtains the information needed to place special orders and ensures that the correct parts are sent.
- Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogues.
- Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
WHAT THE WORK IS LIKE
The work of the Parts Advisor:
- Is detail-oriented in that this person maintains, monitors, and continually updates the parts inventory for the dealership.
- Entails frequently inputting and checking information on the computer and verifying the computer inventory by physically checking parts in the parts storage bins.
- Entails over-the-counter sales of parts and special ordering parts for customers and for the Service Department or Body Shop.
- Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival.
WHAT THE WORKER IS LIKE
The Parts Advisor:
- Has a general understanding of automotive systems.
- Has the ability to use inventory information on a computer screen and can locate parts by checking part numbers and locating them in the bins.
- Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
- Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
- Is able to effectively communicate with all other departments in the dealership.
- Is able to work independently, managing his or her time and work flow.
MANAGEMENT/BUSINESS SKILLS PREFERRED:
- Ability to receive customers, establish rapport, and determine and attend to customers' needs
- Ability to match customers' needs with appropriate parts or services · Knowledge of automotive systems in general
- Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
- Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
- Ability to search part numbers or to use the computer and standard catalogues
- Ability to monitor bins and determine which parts need reordering · Ability to accurately track parts
- Ability to monitor lost sales for inventory control
- Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
- Knowledge of procedures for ordering special parts or parts with no published part numbers
- Ability to identify and acknowledge the receipt of warranty (used) parts
- PC skills
WHAT WE OFFER:
- Established family owned and operated business
- Positive working environment with active leadership support
- Competitive salary
- Benefit package including health & dental plans
*Hal Wright Chevrolet Cadillac GMC Buick welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.